No. Unfortunately you cannot use any of our devices that use EMS technology if you have a pacemaker. We offer alternative products such as the Sitwalk and the Vytabike which are safe to use with a pacemaker.

We recommend checking with your pharmacist or GP before purchasing any of our products if you are unsure.

Do not use this device if you are fitted within an electronic implant or heart pacemaker, you have a DVT-diagnosis or blood clot. Do not use if you are pregnant. Always consult with your Doctor before use.
Do not apply EMS or TENS pads on areas with malignant tumours, open skin wounds, inflamed skin, around reproductive organs or skin that has had radiotherapy in the last 6 months). Do not apply the body pads around areas of thin skin such as the face or groin.

We recommend starting at level 1 and increasing it until the electrical pulses can be felt. Over time, as your circulation improves, you can reduce the level you need to use.

We recommend one 30-minute session a day, but this may need to be increased to two or three sessions if you have very poor circulation.

If you cannot feel the pulses, it is most likely because you have very poor circulation. We recommend testing the device with your hands and increasing the power level until you can feel it.

Another reason you may not be able to feel the electrical pulses is if you have very dry feet.

We offer a conductive gel which will increase the conductivity of the skin although, you can use any kind of water-based moisturiser for this

If you have tried both solutions and the device still is not working, please contact our customer service team.

All 4 TENS Pads need to be used at the same time for the pulses to be felt. They must be securely stuck to bare skin and not be overlapping.

Ensure the lead is plugged into the device correctly.

If you are still having issues with the TENS Pads, please contact our customer service team.